We're here to help

Wherever you are, whatever the question, you'll always get the answer from SWAPX.

Customer support in the UK

Our team is always ready to give you a helping hand.

+44 (0)203 422 9144
Mon-Fri 9:00 - 17:00



Sometimes you may need to buy your travel money instantly, perhaps if you booked your trip at the last minute or you overlooked buying your travel money at an earlier date. For this reason we provide the "SWAP NOW" feature. When you use this service you'll be swapping currency with SWAPX directly. We charge a 1% fee by way of a reduction from the live FX rate for converting your money into your chosen currency. We have made sure this is still a great value service, providing a highly competitive rate for instant travel money on a prepaid card currently. If you have a little more time you can choose to SWAP later with another traveller, and if we can match you then the SWAP is free!

Yes you do. In order for us to guarantee to other users the acceptance of the swap we must ensure that each user has the funds available prior to confirming the swap.

Yes you can. We have enabled the option of including all unused funds under £50 of equivalent currency on your card in the SWAPX Exchange. This means that by checking the box you are happy to include you funds in our liquidity pool. You will then have them swapped back into your base currency at no extra cost and with no extra effort.

Yes you can. But in the same way as agreeing to a swap, you must have funds available.

You can call our friendly helpline on +44 (0)203 422 9115. We are open 9am - 6pm 7 days a week*. You should receive your new SWAPX card in 5-7 days.

When you agree to a swap, the funds in your wallet are immediately ring fenced. The same happens with your swap Partner. Then once you have both confirmed as part of our 2 factor authentication process, your funds are automatically swapped across you cards at the pre-agreed exchange rate.

A Pre-Paid travel money card is preloaded with currency before you go abroad. This has has the benefit of alleviating charges and currency conversions typically accociated with making purchases overseas. With no overdraft, there is no way you can go over budget or be in debt. With flexible reload options, you can always top up if funds are low. Furthermore, where applicable, you do not need to be concerned about 'nasty' conversion charges or fees, as you are paying or withdrawing in currency that has already been loaded onto the card.*

Not forgetting that carrying your currency on a prepaid card is a far more secure option than travelling around with cash.

*ATM's may have an additional charge but this will be displayed before you take the funds out.

The rate of exchange is determined at the point of acceptance by the swap counter party. The portal and app receive a live feed that prints the true mid exchange-rate for both parties to swap in real time when a partner accepts the swap. You post a swap and the rate is regularly updated inline with the live market price. Once someone accepts it both parties receive a notification that the swap has completed.


Yes. You can SWAP and then SEND money to another SWAPX account holder in any of our supported currencies.

Your SWAPX account includes a wallet of up to 9 currencies. When you spend or withdraw cash in these currencies with a balance in the local currency there's no currency exchange charged to your account as they money has already been cleared to your account following your currency SWAP. We support the most popular travel currencies as illustrated below

  • USD
  • EURO
  • DKK
  • AUD
  • CAD
  • PLN
  • JPN
  • SEK

Yes, you can add up to two further card holders to your account.


When you load money to your SWAPX account using a debit card there are certain costs to us which are charged by the card networks. Until we reach a certain volume of customers we need to charge a small fee to help over these costs. At the time if writing, this fee is 1% of your load amount. Once you have loaded funds to you account, you can start swapping.

You can use your SWAPX Card just like a debit card to spend or withdraw money in your SWAPX account. It's completely free to make payments online, at the high street or at any point of sale. When you use an ATM at home or abroad a £1.50 fee applies so it's always cheaper to use your SWAPX card instead of using cash. You can also make instant contactless payments with your SWAPX Card for free wherever contactless is accepted.

Certain spending limits apply to your card which are highlighted below.

  • Daily cash withdrawl limit £500.00
  • Limit per transaction £1000.00
  • Daily transaction limit £1000.00
  • 7 day transaction limit £5000.00
  • 7 day cash withdrawl & quasi cash transaction limit £3500.00


Your security is our number one priority - MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard® International Incorporated. 

You can call our friendly helpline on +44 (0)203 422 9115. We are open 9am - 6pm 7 days a week*. You should receive your new SWAPX card in 5-7 days.

What's on your mind

Got an idea? Want to ask us something special? Reach out!